Coffee is a food product, so we do not accept physical returns of coffee.
If your coffee arrives damaged, you receive the wrong item, or you have a quality concern, contact info@wokelivingcoffee.com within 30 days after delivery. Include your order number and a brief description of the issue. Photos can help us review damage or an incorrect item.
We will review your request and resolve eligible issues with a refund or replacement. Please contact us before sending anything back; you do not need to return coffee for us to review a concern.
Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.
For orders placed before this policy update, we will honor the return terms provided when you ordered.
The following return and refund terms apply to non-coffee merchandise.
We have a 30-day return & refund policy. If you are not fully satisfied with the products purchased from our website, return the unused portion or unsatisfactory merchandise, and we will refund the product’s purchase price to your credit card or replace the product. Please note, the cost of shipping is not refunded.
Send an email to info@wokelivingcoffee.com within 30 days of purchase date for instructions on shipping an item back to our facility. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days after receipt of the returned merchandise - or a replacement will be provided to the customer. The customer is responsible for shipping costs of the returned product.
Woke Living Coffee
